Terms & Conditions

Terms and Conditions for The Musketeers Cleaning Services

Last updated: July 2026

These Terms and Conditions explain the general terms for using our website and requesting cleaning services from The Musketeers Cleaning Services (“we”, “our”, or “us”).

By using this website, contacting us, requesting a quote, or booking a cleaning service, you agree to the terms outlined below.

1. About Our Services

The Musketeers Cleaning Services provides professional cleaning services for homes, offices, rentals, Airbnb properties, move-in / move-out spaces, and commercial properties.

Our cleaning services may include:

  • House cleaning

  • Deep cleaning

  • Office cleaning

  • Move-in / move-out cleaning

  • Rental and Airbnb cleaning

  • Commercial cleaning

The exact service provided will depend on the cleaning option requested, the condition of the property, the size of the space, and the details agreed before the appointment.

2. Service Areas

We provide cleaning services across Toronto, the GTA, Cambridge, Waterloo, Hamilton, Kitchener, Oakville, Burlington, Mississauga, Brampton, and nearby areas.

If your location is outside these areas, please contact us first so we can confirm whether service is available.

3. Quotes and Pricing

Cleaning quotes are based on the information you provide, including the type of property, size of the space, cleaning service needed, location, condition of the property, and any special requests.

Quotes may be provided by phone, online form, message, or other communication method.

A quote is only an estimate unless clearly confirmed by us. Final pricing may change if the actual cleaning needs are different from the information provided, if extra work is requested, or if the property requires more time than expected.

We aim to be clear and upfront about pricing before work begins.

4. Booking and Appointments

A cleaning appointment is confirmed only when the service details, date, time, location, and pricing have been agreed.

Customers are responsible for providing accurate contact information, property access details, and any important instructions before the appointment.

If we are unable to access the property at the scheduled time, the appointment may need to be rescheduled and additional fees may apply.

5. Customer Responsibilities

To help us provide the best cleaning service, customers should:

  • Provide accurate information about the property and cleaning needs

  • Make sure the property is safely accessible

  • Secure valuables, fragile items, personal documents, and important belongings

  • Inform us about any delicate surfaces, special materials, or areas that need extra care

  • Keep pets safely away from the cleaning area if needed

  • Let us know about any hazards, damage, or safety concerns before cleaning begins

We are not responsible for damage caused by pre-existing issues, loose fixtures, unstable furniture, worn surfaces, or items that were not properly secured before the cleaning service.

6. Cancellations and Rescheduling

If you need to cancel or reschedule your cleaning appointment, please contact us as early as possible.

We understand that plans can change, and we will do our best to help arrange another suitable time.

Repeated cancellations, short-notice cancellations, or failure to provide property access may result in a cancellation fee or may affect future booking availability.

7. Service Limitations

We aim to provide high-quality cleaning services, but some stains, buildup, odors, marks, or damage may not be fully removable, especially if they are old, permanent, deeply set, or caused by wear and tear.

We do not guarantee the removal of all stains, mold, heavy buildup, permanent marks, damaged surfaces, or odors.

We may refuse or stop service if the property is unsafe, unsanitary beyond normal cleaning conditions, contains hazardous materials, or presents a risk to our team.

8. Cleaning Supplies and Equipment

Unless otherwise agreed, our team may bring standard cleaning supplies and equipment needed for the service.

If you require specific products, eco-friendly products, allergy-sensitive products, or products for special surfaces, please let us know before the appointment.

If you request that we use your own products or equipment, you are responsible for making sure they are safe, suitable, and available at the property.

9. Satisfaction and Concerns

We want customers to be happy with the cleaning service they receive. If you have any concerns about the service, please contact us as soon as possible after the appointment.

We may ask for photos, details, or the opportunity to review the concern so we can understand the issue and offer a fair solution where appropriate.

Concerns reported too long after the cleaning appointment may be harder to verify or resolve.

10. Payments

Payment terms will be confirmed before or at the time of booking.

Customers are responsible for paying the agreed amount for the cleaning service provided.

If additional services are requested during the appointment, extra charges may apply and should be agreed before the additional work is completed.

11. Website Use

The information on this website is provided for general information about our cleaning services.

We try to keep the website accurate and up to date, but we do not guarantee that all information, service descriptions, prices, or availability will always be complete, current, or error-free.

We may update, change, or remove website content at any time without notice.

12. Limitation of Liability

To the fullest extent permitted by law, The Musketeers Cleaning Services is not responsible for indirect, incidental, or unexpected losses related to the use of our website or services.

Our responsibility is limited to the cleaning service agreed and provided. We are not liable for pre-existing damage, normal wear and tear, or issues caused by inaccurate information provided by the customer.

13. Third-Party Links

Our website may include links to third-party websites, tools, maps, forms, or services.

We are not responsible for the content, privacy practices, or terms of any third-party websites or services.

14. Privacy

Your privacy matters to us. Any personal information you provide through our website, contact form, phone call, or quote request will be handled according to our Privacy Policy.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date.

By continuing to use our website or request our services after changes are posted, you agree to the updated Terms and Conditions.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

The Musketeers Cleaning Services
Serving Toronto, the GTA, Cambridge, Waterloo, Hamilton, Kitchener, Oakville, Burlington, Mississauga, Brampton, and nearby areas.

Toronto Main: +1 (437) 559-1137
Kitchener: +1 (548) 384-5781

Business Hours:
Monday – Saturday: 8:00 AM – 10:00 PM
Sunday: Closed